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INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
When will I receive my order?
- Orders are fulfilled in our warehouses in China and sent out within 48-72 hours of receiving payment.
- We offer standard shipping and express shipping. Express shipping takes up to 5-7 business days, and standard shipping takes up to 10-20 business days; However, delays can occur in transit, due to the holds at your local customs office, so it may take longer for an order to be delivered.
- Delivery times may vary by location, holidays, disaster, and weather.
- Orders are shipped in the order they are received throughout the workweek. If part of your order contains an item that is back-ordered, we may ship items separately. You will be notified via email if we do this to get prior approval.
How do I track my order?
Tracking information will be emailed to you once your order has been fulfilled and shipped out. You can track your package on our website or track it on a specific brand, such as DHL and other reliable shipping companies' websites by entering the tracking number we provided.
What is your return and exchange policy?
The following items are not eligible for returns or exchanges: Accessories and items marked "Final Sale".
Items returned must be in their original, unused condition. Items worn, damaged, washed, or altered in any way will not be accepted for returns.
If a returned item is shipped internationally (Outside the USA), please mark it as "RETURNED GOODS" to avoid any Customs charges. We are not responsible for any charges imposed on packages returned by Customs.
Please ensure you post back your return with traceable service as Aslin are not responsible for any items lost in the mail.
The customer will be responsible for the return shipping cost.
The customer's refund will be processed after we receive your returned package. For customers who checkout by PayPal, please allow 1 to 3 business days to process the return once it’s received. For customers who check out by credit card, please allow 2 to 8 business days to process the return once it’s received.
If your returned items do not meet the return policy or you sent back items that were final sale, you will have the option to pay for the goods to be returned to you or we will donate the items to charity.
How do I receive customer support?
You can go to our contact page to send a message to us. Or you can also reply your order confirm email to our support team.
Can you deliver to my country?
We offer worldwide shipping. For a list of specific countries and regions eligible for shipping, please refer to the options available at checkout.
Is this helpful for you?
What is the shipping cost for my order？
Shipping fees are calculated based on the weight of your order. You can view the estimated shipping cost on the checkout page.
INFORMATION ABOUT US
